Request a Service or Booking FAQ's

  1. General Terms

    1. 1.1 These are the contractual Terms and Conditions (the Agreement) related to a Request a Service (includes request a service and request a booking) by a Visitor through the Website.
    2. 1.2 The Website is owned and operated by The Digital Company Pty Limited (TDC). Click here for more information on TDC.
    3. 1.3 You acknowledge that you have read and agree to be bound by these Terms of Use at all times when using the Request a Service on the Website.
    4. 1.4 You acknowledge that you have read and agree to be bound by the Terms of Use and Privacy Policy published on the Website, at all times, when using the Website and during the course of this Agreement.
    5. 1.5 Your use of this Website and these Terms and Conditions are governed by the laws of New South Wales, Australia.
    6. 1.6 If any clause of these Terms and Conditions is held to be legally invalid or unenforceable, the invalid or unenforceable wording shall be deemed to be omitted from these Terms and Conditions.
    7. 1.7 TDC reserves the right to change any or all of our Terms and Conditions by publishing the new Terms and Conditions on this Website without specific notice to you. We thus recommend you check back on a regular basis for changes. Your usage of any part of the Websites will be subject to the most current version of these Terms and Conditions.
    8. 1.8 Should you have any questions or feedback relating to these Terms and Conditions, please contact us using the contact information on the Website and we will be happy to help.
    9. 1.9 You acknowledge you are over sixteen (16) years of age.
  2. Commercial Relationship

    1. 2.1 You acknowledge the Website facilitates the process of connecting potential customers with Businesses listed on the Website and thus provides certain contact and other information to the Business in order to contact you with the objective of converting you to a customer, where you have initiated a Request a Service request.
    2. 2.2 You acknowledge that the services listed on the Website are provided by the Businesses. Any services booked by you through the Website are provided by the Businesses and not by the Website or TDC and thus the responsibility for delivering these services in accordance with any specifications or information provided on the Website or elsewhere on a timely basis, as well as any liability in respect of these services lies with the Business selected and not with the Website or TDC. The Website or TDC does not recommend or endorse any of the Businesses listed on Website.
    3. 2.3 You acknowledge that the Website and TDC are responsible only for matching and facilitating the contact and acts only as an agent on behalf of the Businesses listed on the Website. You are responsible for managing and dealing with the contacts from businesses as a result of the Request a Service
    4. 2.4 You agree it is your sole responsibility to ensure that the services being offered and then requested by you are appropriate to all your needs in all ways. For more information about reliance on information and content provided by Businesses listed on the Website please read the Terms of Use published on the Website.
    5. 2.5 You agree it is your sole responsibility to ensure that the information you provide is correct and appropriate to your circumstances and not misleading in any way whatsoever.
    6. 2.6 You agree that should any dispute arising in relation to the services or work provided, that this is between you and the business and that the Website shall not be involved in this dispute or take sides.
    7. 2.7 As a consumer, you have legal rights in relation to services not delivered as described. Nothing in these terms prohibit your rights in this regard.
    8. 2.8 You agree that up to 3 businesses may be provided with your details to contact you and it is your decision alone which of these businesses you choose to engage with.
    9. 2.9 You acknowledge that in certain circumstances the Website may be unable to offer Request a Service for various reasons.
    10. 2.10 You agree to abide by our Code of Conduct.
  3. Cancellations

    1. 3.1 Where you have requested a product or service and no longer require this, please let us know via the contact us form and give us enough information to manage this with the businesses involved.
    2. 3.2 Where you have requested a product or service and need to change any arrangements, these should be done directly with the business involved.
  4. Dispute Resolution

    1. 4.1 As responsibility for delivery lies with the Business, should your experience with a Business not match up to the Business listing information or product or service description or you are unhappy with the service in any way, you agree to contact the Business directly and try to resolve any issues.
  5. Warranties and Limitation of Liability

    1. 5.1 The Website and TDC are not responsible for any loss, damages, costs or expenses or any other claims which may occur as a result of you using, relying on or accessing any part the Website or making and requesting any services.
    2. 5.2 You hereby indemnify and hold harmless the Website and TDC, and its directors, officers, employees and partners from and against any liability, loss, damage, costs and expense and penalties incurred or suffered by you, resulting from you using or accessing the Website or making or requesting a service.
    3. 5.3 The Website and TDC make no warranties around the quality or the appropriateness of the Businesses or their associated services, products or activities and are thus not responsible for any loss, damages, costs or expenses or any other claims related to online bookings or the associated services and products.