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Dipadees Swim School, Tumbletastics & Dipadees Dance

Swimming Classes & Lessons - Everton Hills (Queensland)
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Business Address: 983 South Pine Road Everton Hills QLD 4053


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Description

Contact Name Barbara Nolan

Opening & Closing time Please visit www.dipadees.com for more information.

Your Industry Qualification We are a fully accredited Swim Australia Swim School.

Details of these costs Costs vary depending on which classes you choose, i.e.; the Dipadees Learn To Swim Program, TumbleTastics, or Dipadees Dance. Please visit our website for more information at www.dipadees.com

Business ABN 81156403030

Overall rating: 3 out of 5:   3 2
  • Sheree Smith
    07-10-2016
    Rated
    1
    4 1 Report Review
    Very disappointing!
    Extremely upset with the current treatment from Jess at Dipadees. I have been swimming my two children there for almost 5 years (since they were 5 months) taking a short break due to having a third baby. Recently asked for a Nippers document to be signed. I was told not a problem to bring it in person and Jess is happy to sign. When I got there I was made to feel like an inconvenience, they had no time for me, had to ask a few times for Jess to even come out and then said she wouldn't sign it. Sent a civilized email when I got home and also requested certificates that my children haven't received, no reply so sent a follow up email a week later, 2 weeks on and still no reply. Very frustrated and disappointed with the way I have been treated. Needles to say my children will not be returning to this swim school.
    Answer from Dipadees Swim School, Tumbletastics & Dipadees Dance on 09-10-2016:
    Hello Sheree, I'm extremely sorry you have had such a bad experience. Usually with the signing of certificates, unless it is the child's teacher who knows the child's swimming ability at the time we do need to see the child in the water. This is for safety reasons, we don't want to sign off on a child saying they can perform certain skills unless we know for sure this is correct. Especially as children deskill quickly if they stop swimming. We really need to be sure by assessing. I am truly sorry that our team didn't let you know we would need to see your swimmer in action before signing off on the certificate. Perhaps in the past he was signed off by his swimming teacher? I'm not sure why you haven't received a reply and apologise for this, I will be investigating the issue of non reply and making sure our team members know the correct procedure for certificate signing. Kind regards Barbara Nolan
  • Barb
    15-07-2015
    Rated
    5
    4 1 Report Review
    Great care and encouragement
    “We have never forgotten the great care and encouragement you have given all of our children as you taught them to swim.” C & SL - Queensland

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