We understand the anger over the booking stuff up. We apologised, offered a half price party, apologised again and again. We're still sorry for the stuff up but really there's not a lot else we can do to make amends except to make sure that we don't make that mistake again. With only one complaint of this in over a year of being in business it's obviously not a thing we do regularly. We do advise people to contact us closer to the date of their party to confirm that they still want us to visit. It's not unusual to have people change their mind after making a booking due to circumstances changing. We wrongly assumed that this was the case with this party.
I booked these people to do a show at my sons 5th birthday. Not something we would normally do but his grandpa is in poor health and wanted to do something nice for him in case he isn't around for the next birthday. I booked months in advance. I contacted them again via facebook weeks ago to confirm and I was assured that yes they were coming - I provided them with the CORRECT phone number (I've double checked the message). He was so excited. For weeks he has been telling his kinder friends that there was going to be a snake at his party. His grandpa flew in from Perth to be here. They were booked for 3pm. At 3.10pm I started to get concerned that they had gotten lost. So I called, only to be told that they had attempted to confirm again (why?? when I had already confirmed??) via phone. It appears they transcribed the number incorrectly and were trying to ring and text the wrong number. Instead of contacting me again via facebook, they decided not to bother. They weren't coming. When I asked why had not bothered to contact me through other means, the response was "yeah sorry, it's not really good enough" Understatement of the year. Way to destroy a 5 year old and his ill Grandpa on what was supposed to be a really happy day. He was crushed. It makes me want to cry just thinking about it. His grandpa, instead of being able to do something really special for his grandson is left feeling guilty that he promised something he couldn't deliver. :( Later I had a text from Jamie offering us a half price party, followed by "please... this is how I feed my kid". I can only assume that was an attempt to stop me from writing a review. Not likely.